Return and exchange

Return or exchange orders:
You must inspect the products when you receive them from the representative at the same time.
If there is any defect or breakage in the product, it is returned to the representative and we bear the delivery fees.
If you wish to return the products at a later time, you will bear the return fees, and the fees will be deducted and the remaining amount will be given to you
Please contact us and schedule a return within a maximum period of 3 days from the date of receipt of the order
Items damaged due to misuse will not be returned, and please always inspect the product upon receiving it from the representative.

If you wish to cancel your order, please Contact customer service as soon as possible. Make sure to include the name, order number, specify whether you want a return or exchange, and a list of the products you want to cancel. The new goods that you wish to obtain, and attach a note with a description and detailed explanation of the reason for the return or refund request.

We do not accept refunds for express perishable items. It would be a huge responsibility to send a product that may have been damaged due to poor storage (we do everything we can to maintain the health of our loyal customers and always make sure they are protected).

If the item you ordered as an exchange is no longer in our stock you will be contacted in order to select a new item, or accept a refund.

You will be responsible for all delivery costs for your returned product. Note that delivery costs are non-refundable. If you receive the value of the returned product, the costs of delivering the product will be deducted from the value of the returned product (if the order delivered to the customer does not match the customer’s request, he will not bear any fees, whether delivery expenses or any other return expenses).

The delivery time for the replaced product to you may vary depending on your residence location.
When we receive the returned product and after examining it, we will inform you that the product has been received and whether it meets the conditions for receiving your refund or not. If the product meets the return conditions, its refund value will be transferred automatically.

We understand that online shopping is different from direct shopping in regular stores. If you have any questions, do not hesitate to contact us, and we will help you choose the perfect product via the “ Contact Us ” page.